Refund policy

REFUND POLICY

Last Updated: February 15, 2026

Returns & Refunds

Due to the nature of fragrance products and hygiene considerations, we have the following return policy:

Eligible for Return:

Unopened, unused products in original packaging within 30 days of delivery
Damaged or defective items received
Incorrect items shipped

Not Eligible for Return:

Opened or used fragrance products
Products without original packaging
Items purchased on final sale or clearance

How to Request a Return

Contact us at nzindus@hotmail.com within 30 days of receiving your order
Include your order number and reason for return
Provide photos if the item is damaged or defective
Wait for return authorization before sending items back

Refund Process

Approved returns will be refunded to the original payment method within 5-10 business days after we receive the returned item
Original shipping costs are non-refundable unless the return is due to our error
Return shipping costs are the customer's responsibility unless the item is defective or incorrect

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at nzindus@hotmail.com with photos. We will arrange a replacement or full refund at no cost to you.